FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How many days do you offer the return ?
We offer a 30-day return and refund policy.
When will I receive my refund ?
（1）Paypal account refunds: up to 48 hours.
（2）Credit card refunds: between 7-14 business days.
（3）We don't refund after your order has shipped out.
How much is the return shipping fee?
Return shipping fee is free.
Orders
Below are some of are common questions about orders
What's the shipping time ?
Generally the shipping time is 4-7 working days.
Can I deliver to the PO BOXES or APO?
We DO NOT ship to PO BOXES or APO, nor AK, HI, PR.
Can I cancel my order ?
Customer can only request an order cancellation before the package shipped.
Products
Below are some common questions about our products
What is the battery capacity of AMYET S8?
48V 25Ah
What is the height of the AMYET G60 seat?
The seat height of the G60 is 34“
What is the maximum speed of AMYET EB26?
The maximum speed of AMYET EB26 is 28 MPH.
Troubleshooting
Below are some common error codes about e-bike issues and troubleshooting guides
E07-Motor Communication Failure
Symptoms:
Front or rear motor not responding;
Single motor failure;
E07 displayed
Troubleshooting:
Reconnect motor connectors;
Ensure arrows align correctly;
Inspect controller connections;
Check main harness connections
If unresolved:
Replace controller or Replace motor
E08 — Throttle Failure
Symptoms:
Throttle not responding;
PAS works but throttle does not;
E08 displayed
Troubleshooting:
Reconnect throttle connector;
Inspect pins for damage;
Test PAS mode at level 5;
Listen for motor electrical activity
If unresolved:
Replace throttle;
Inspect PAS sensor;
Replace PAS sensor if necessary
E09 — Controller Failure
Symptoms:
No drive power;
Black screen;
Power interruption;
E09 displayed
Troubleshooting:
Inspect controller connectors;
Reconnect all power cables;
Inspect main harness and motor connections
If unresolved:
Replace controller
E10 — Communication Failure
Symptoms:
Multiple system malfunctions;
Display abnormalities;
Power interruption;
E10 displayed
Troubleshooting:
Reconnect all front harness connectors;
Inspect PAS sensor connector;
Inspect controller alignment;
Check for bent pins or burnt connectors
If unresolved:
Troubleshoot each component individually;
Replace faulty part